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FINDING A QUALITY BODY SHOP

Damaging a vehicle is not an everyday experience, so you may not readily know of a collision repair center that you can trust to repair your vehicle to its pre-accident condition.

Here are some tips for selecting the right collision repair center, according to the Automotive Service Association:

Start with the most obvious:

Is the facility neat and clean?

Are employees genuinely concerned with your questions and are their answers direct, to the point and reasonable?

Look at the credentials of the business and the employees who will service your vehicle. Most shops will post educational certifications or accomplishments and professional business affiliations in their waiting areas. Some affiliations to look for include trade association membership, such as the Automotive Service Association (ASA), and membership in the Better Business Bureau (BBB). Look for certification or education offered by the National Institute for Automotive Service Excellence (ASE), the Inter-Industry Conference on Auto Collision Repair (I-CAR) and the Automotive Management Institute (AMI).

Ask about the equipment used to diagnose and perform the service. Is it up-to-date and are the technicians educated in the proper equipment use?

Make sure a written estimate is provided prior to letting the business begin the repair. A good rule of thumb is to request approval on any changes to the original estimate that exceed 10 percent.

Ask about the shop's warranty. Most automotive service facilities will warranty their parts and labor either in writing or in shop posted announcements.

Ask family, friends and neighbors for their recommendations. Word-of-mouth referrals are the shop's best form of advertising.

 
Other Tips Provided by Collision Repairers for Consumer Choice Task Force
 

Once you select a Collision Repair Facility

A quality autobody repair involves many steps to restore your vehicle to its pre-accident condition. Sometimes initial inspection may not reveal all the work that needs to be done. Until all the necessary work has been identified and all the parts have been received, only a preliminary completion date can be given. Once all the required parts are received, then a realistic completion date can be determined. Of course the sign of a good collision repair center is a commitment to keep you completely informed of your vehicle's progress all along the way through to its completion.

What Does the Estimate Tell Me?

An estimate is more than the projected cost of all the identified parts and labor. It also provides the basis of a work plan for your vehicle's repair. Key elements include your insurance policy's specifications for original equipment, aftermarket or used parts, and whether to repair or replace certain sheet metal parts since the cost of repairing a damaged part can often be more than the cost to replace it. Since the estimate is usually written before the vehicle is disassembled and measured, it is only a preliminary document and subject to change.

Will My Vehicle Ever Be the Same?

If you have chosen a quality repair facility, the answer is yes.

Restoring your vehicle to its pre-accident condition includes the following important procedures:

Measuring the vehicle against factory specifications

Replacing all parts that should be replaced

Utilizing premium paint finish products

 

The Repair Process

As mentioned the collision repair involves many steps. The following outlines the procedures involved and important milestones along the way:

Estimate Prepared

Owner signs Repair Authorization

Insurance approval

Parts ordered electronically

Parts received

Estimated Completion Date Given

Vehicle scheduled for repairs

Vehicle disassembled & re-inspected Insurance supplemental report written if additional parts/labor are required

Insurance supplement approved

Additional parts ordered if necessary

Customer Updated on Completion Date

Vehicle setup on Unibody repair equipment

Structural & body repairs made

New panels prepared/installed

Corrosion protection applied

All metal work inspected, initial tests done

Customer Updated on Schedule Completion

Vehicle chemically cleaned and tacked

Vehicle prepped, primed and blocked

Vehicle blown clean, masked & taped, placed in paint booth

Multi-step paint refinishing process applied

Reassemble, wheel alignment, air conditioning, detailing, final inspection and test drive

Confirmed Delivery Date Given

 

After the Repair is Completed

For the first 90 Days:

Do not wax or polish the vehicle - this will allow the finish to dry and harden completely. (Do not use silicone-containing waxes or polishes.)

For the first 30 Days:

Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Wash the vehicle by hand with cool water and a very mild car wash solution. Be sure to use a soft cloth or sponge.

Wash the vehicle in the shade - never in the sun.

Do not "dry wipe" the vehicle - always use clean water. Dry wiping could scratch the finish.

Extreme heat and cold are to be avoided, Keep the vehicle parked in the shade whenever possible.

Do not drive on gravel roads. Chipping the finish is easily done the the first 30 days.

Do not park under trees which drop sap or near factories with heavy smoke fallout. Sap and industrial fallout will mar or spot a freshly painted surface.

Trees are also likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. They should be washed off as soon as possible.

Do not spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish. If you do....IMMEDIATELY rinse off with water. DO NOT DRY WIPE.

Do not scrape ice or snow from the surface. Your snow scraper can act like a paint scraper if the finish is new. Brush off the loose material with a soft snow brush.

 

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